Our Story
At Vertra Solutions LLC, we’re driven by a passion for delivering outstanding service, specializing in Zendesk implementations and optimizations that help your business thrive. With deep industry experience, we support small business owners in launching, scaling, and enhancing their customer support with confidence using the Zendesk platform.
What Drives Us
Passion and dedication for finding the win-win in everything we do
Our Approach
We seek to start with understanding your business and goals, to ensure we always deliver value and enable you to succeed
Our Focus
Becoming your trusted advisor by enabling you to innovate, optimize and succeed
Meet Our Team
We are skilled technical professionals devoted to providing high-quality services and solutions customized to meet your specific business requirements to enable you to provide the highest quality customer service to your customers.
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Edward Willis - Founder
Worked at Zendesk for 6 years in multiple technical architect roles in Presales.
Started the global Demo Engineering function.
Deep technical expertise, led large complex enterprise implementations for some Zendesk's largest customers
Why Choose Us
Zendesk
Implementation services
Our Zendesk implementation services are designed to help you launch your business onto the Zendesk Platform. We help ensure you deliver the best possible quality of customer service by streamlining your support processes, boosting productivity, and enhancing customer satisfaction.
Zendesk
Optimization Services
We will work with you to develop a plan and implement it to optimize how your business uses Zendesk.
Zendesk
Custom Application Development
Extend Zendesk to meet the needs of your business by allowing your agents to interact with your business data inside of Zendesk.
Leverage our expertise in cloud architecture using AWS to build scalable, secure, and reliable custom solutions for your business.
Cloud Architecture Expertise